As a Full Stack Engineer, you will be instrumental in crafting end-to-end system features, spanning from user experience to backend code. This role emphasizes leveraging development expertise to deliver innovative solutions that enhance client service offerings. Embracing a cloud-first and agile methodology, you will utilize emerging technologies to address complex business challenges.

This customer-facing position requires providing support for clients utilizing new and evolving technologies. You will serve as a critical escalation point for intricate issues during pre and post-implementation phases, demanding a comprehensive understanding of all service offerings. Proficiency in network troubleshooting, API integration, MSSQL, Oracle, Java, Linux, Postgres, and Hana/DB2 is essential for success.

- Act as the ultimate escalation point for highly complex, significant, and sensitive client issues. - Drive exceptional customer experiences through prompt responses and positive interactions. - Effectively communicate client needs and requirements to internal teams. - Offer technical expertise and mentorship to junior staff members. - Demonstrate initiative in achieving performance targets and daily objectives. - Serve as a liaison during customer program implementations to gain deep product, usage, and technology insights for post-implementation support. - Provide continuous support and troubleshoot installed technical solutions by analyzing event chains and applying technical knowledge according to established standards. - Operate effectively within the guidelines and expectations of the Customer Support Work Center. - Collaborate closely with emerging products and technologies to develop and implement support processes. - Resolve highly technical and sensitive issues through accurate assessment, critical thinking, and creative problem-solving, aiming for mutually agreeable outcomes. - Cultivate and utilize strong relationships with both internal and external stakeholders. - Handle complex escalations received from Tier 2 analysts. - Deliver support aligned with business priorities. - Create, update, and maintain knowledge base articles, including best practices. - Contribute to positive customer experiences through timely and effective communication. - Maintain all shared support systems, including virtual environments, databases, and shared instances. - Participate in additional projects and duties as assigned.

- Minimum of 3 years of professional experience required. - Proven experience in troubleshooting, maintaining, or developing data-driven applications integrated with relational databases, XML sources, and high-volume web services. - Subject matter expertise in at least one of the following areas: Database technology (Oracle, SQL Server, Postgres, DB2, Hana), Java, XML, web services, ERP systems, network architecture, or database/application performance issues. - Expert knowledge of supported transmission types (XML, REST, JSON) and record types, along with processing tools like SoapUI and Postman. - Experience with Data Security & Operations. - Familiarity with LINUX, Web Programming (including HTTP programming, ICF, Framework, Web Services in ABAP (SOAP, WSDLs), and JAVA programming). - Understanding of VM's, NAS, Unix, Shell programming, and mainframe systems. - Knowledge of FTP scripting, ECG, TWS, etc. - Grasp of Java and functional programming concepts. - Deep understanding and debugging experience with networking protocols. - Excellent debugging skills across various technologies and programming languages. - Ability to establish professional connections beyond your immediate area of expertise. - Strong listening and communication skills. - Possess excellent interpersonal, organizational, presentation, and facilitation skills. - Results-oriented and customer-focused approach. - Understanding of customer product usage is highly desirable. - Eagerness to research and study new technologies for future development efforts. - Ability to handle sensitive internal information with discretion. - Experience managing customer escalations and maintaining composure in stressful situations. - Strong analytical and creative problem-solving abilities. - Capacity to apply professional concepts and company objectives to analyze complex situations and resolve issues creatively. - Professional communication style adaptable to different audiences. - Good organizational skills. - Proficiency in Microsoft Office suite. - Sufficient knowledge of business communications (phone, voicemail, email) and office equipment operations.