Join us as a Full Stack Engineer, playing a key role in developing and engineering end-to-end system features. You will craft innovative solutions that enhance client services, utilizing cutting-edge technologies with a cloud-first, agile approach.

This position involves supporting clients with emerging technologies, acting as a customer-facing escalation point during pre and post-implementation phases. A strong grasp of network issues, APIs, and various database technologies is essential for resolving complex business challenges.

- Serve as the primary escalation point for intricate and critical client issues. - Drive exceptional customer experiences through prompt responses and positive interactions. - Facilitate clear communication of customer needs and requirements across teams. - Offer technical expertise and mentorship to junior staff members. - Independently meet performance targets to achieve daily work objectives. - Act as a liaison during customer program implementations, understanding product, usage, and technology for post-implementation support. - Provide ongoing support and troubleshooting for technical solutions by analyzing events and applying knowledge. - Collaborate with emerging products and technologies to develop robust support processes. - Resolve highly technical and sensitive issues effectively through critical thinking.

- Minimum of 2-5 years of experience in Full Stack Engineering. - Demonstrated expertise in Database Management is mandatory. - Proficiency in troubleshooting, maintaining, and developing data-driven applications connected to relational databases, XML sources, and high-volume web services. - Subject Matter Expert in database technologies (Oracle, SQL Server, Postgres, DB2, Hana), Java, web services, or network architecture. - Familiarity with data security and operations, LINUX, and web programming concepts. - Strong understanding of networking protocols and excellent debugging skills across various technologies. - Exceptional analytical, creative problem-solving, and communication skills are essential.