Join NTT DATA, a global leader in business and technology services, and become a Field Tech Supervisor in our Pune team. We are looking for innovative and passionate individuals to grow with our inclusive and forward-thinking organization. Accelerate client success and positively impact society through responsible innovation with us.

As a Field Tech Supervisor, you will lead and mentor a technical support team, driving excellence in service delivery. Your role involves implementing best practices in help desk operations, ensuring adherence to policies and procedures, and facilitating meetings to enhance team performance and service quality.

You will be responsible for reviewing contractual metrics, including SLAs and KPIs, to guarantee compliance with service level agreements. Additionally, you will ensure team members are proficient in IT service delivery processes and best practices, providing necessary training and assisting in the escalation management of field-raised issues.

We are seeking a candidate with 5-7 years of experience in IT Service Delivery and people management. The ideal candidate will have a proven track record in building, managing, and motivating teams, alongside a strong ability to ensure contractual SLA adherence.

This role requires close collaboration with client managers to define project needs and plan work effectively. You will also be expected to coach team members to foster their learning and development. Excellent negotiation and verbal/written communication skills are essential for success in this position.