Join our EUC Team as a Field Tech Associate, providing essential support to end-users within a client environment. Your role will be pivotal in ensuring smooth operations and project success, measured against key performance indicators and service level agreements. This position offers a dynamic work experience with opportunities to learn and implement new technologies as business needs evolve.

This role is crucial for maintaining IT infrastructure and resolving user issues efficiently. You will be instrumental in keeping the technology landscape running seamlessly for our clients, contributing directly to their operational effectiveness.

As a contributing member of the EUC Team, you will provide expert support to end-users in a client environment. Your daily tasks will involve incident resolution and request fulfillment, adhering to the ITIL framework. You'll also manage IMAC (Install, Move, Add, Change) activities for various IT equipment, including desktops, laptops, monitors, and printers.

This position demands proactive engagement with IT support functions and a commitment to learning emerging technologies. You will play a key part in maintaining the integrity and functionality of the IT infrastructure, ensuring high levels of user satisfaction and system uptime.

We are seeking candidates with 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Essential skills include strong troubleshooting abilities for Windows, Office, COTS applications, and end-user hardware. A fundamental understanding of the ITIL framework and experience with ITSM tools like ServiceNow or Remedy are required.

Excellent written and spoken English communication skills are a must. The ability to perform physical office tasks and essential responsibilities, with or without accommodations, is necessary. Candidates must be willing to work rotational 24x7 shifts and potentially travel domestically, including overnight stays.