Join NTT DATA as a Field Tech Associate and contribute to our dynamic End User Computing (EUC) Team. You will be instrumental in providing essential support to end-users within client environments, ensuring seamless operations and upholding critical service level agreements (SLAs), critical success factors (CSFs), and key performance indicators (KPIs).

This role offers a fantastic opportunity to work with a leading global technology services firm committed to accelerating client success and making a positive societal impact through innovation.

Key responsibilities include managing day-to-day incident resolution and request fulfillment in alignment with the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) processes for various IT equipment, including desktops, laptops, monitors, and printers. The role also requires a proactive approach to learning new and emerging technologies as dictated by business needs.

We are seeking candidates with 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Essential skills include strong troubleshooting abilities for Windows, Office, COTS, and End User Hardware. A fundamental understanding of the ITIL Framework is mandatory, alongside experience with ITSM tools like Service Now or Remedy. Excellent written and spoken English communication skills are vital. Candidates must be physically capable of performing general office tasks and willing to work rotational shifts (24x7), including potential overnight domestic travel.