Join NTT DATA, a global leader in business and technology services, committed to driving client success and societal impact. We are seeking a motivated Field Tech Associate to contribute to our End User Computing (EUC) team.

This role is integral to providing essential support to end-users within client environments. You will play a key part in ensuring operational efficiency and achieving critical performance indicators.

If you are looking for a dynamic and inclusive workplace where innovation thrives, we encourage you to apply.

As a Field Tech Associate, you will be a vital member of the EUC team, delivering comprehensive support to end-users.

Your daily tasks will involve incident resolution and request fulfillment, adhering to ITIL best practices. You will also manage the installation, moving, adding, and changing (IMAC) of IT equipment, including desktops, laptops, monitors, and printers.

Continuous learning of new technologies aligned with business needs is an integral part of this role, ensuring you stay at the forefront of IT advancements.

We are looking for candidates with 1 to 3 years of experience in End User Computing, IT Support, and Asset Management.

Essential skills include strong troubleshooting abilities for Windows, Office, COTS applications, and end-user hardware. A fundamental understanding of the ITIL Framework is mandatory, along with experience using ITSM tools such as Service Now or Remedy.

Excellent written and spoken English communication skills are crucial. The ability to perform general office duties and willingness to work on rotational 24x7 shifts are also required. Domestic travel, including overnight stays, may be necessary.