Join NTT DATA's innovative team as a Field Tech Analyst in Hyderabad, India. This role is pivotal in providing comprehensive IT support, ensuring seamless operations for our clients.

NTT DATA is a global leader in business and technology services, dedicated to accelerating client success and fostering positive societal impact through responsible innovation. We are recognized for our expertise in enterprise-scale AI, cloud, security, and data services, empowering organizations to navigate the digital future with confidence.

This position focuses on delivering 360-degree IT support, encompassing application and hardware assistance, rigorous asset management, and support for conference room technologies and mobility devices.

Key responsibilities include providing L2 onsite IT support across multiple technologies, managing the full device lifecycle from deployment to disposal, and ensuring client business-as-usual needs are consistently met. Effective ticket management to achieve service level agreements (SLAs) and net promoter score (NPS) requirements is also crucial.

The ideal candidate will possess strong skills in L2 onsite IT support, asset management, and mobile device support. Experience with conference room technologies and managing device lifecycles, including refresh and disposal processes, is essential.

We seek professionals adept at liaising with clients to ensure smooth daily operations and effective ticket management. A proactive approach to supporting conference room devices and technologies is also required.