Lead and elevate the Client Experience Center (CFR) operations, client journeys, and business impact as an Associate Director at EY GDS CFR. This pivotal role involves overseeing the design and delivery of exceptional client experiences, ensuring they align perfectly with strategic business, sector, and go-to-market objectives. You will manage the center's operations, team, content, technology, and stakeholder relations, contributing significantly to broader business growth and the external profile of CFR. Collaborate closely with EY GDS leadership, account teams, Business Development, and BMC to leverage CFR as a premier platform for client engagement, business expansion, and market recognition.

EY fosters a career path as unique as you are, providing global scale, support, an inclusive culture, and advanced technology to help you achieve your best. Your distinct perspective is invaluable in our mission to enhance EY and build a better working world for everyone.

Translate CFR strategy and business priorities into actionable plans and programs, collaborating with sector, service lines, and innovation teams to align programming with go-to-market strategies. Oversee day-to-day CFR operations, ensuring consistent, high-quality delivery for executive briefings, corporate events, and client programs. Manage the CFR team, including hosts, storytellers, coordinators, and technical support, ensuring activities support evolving business needs. Drive sales enablement by connecting CFR engagements with business opportunities, supporting new business, account development, cross-sell, and strategic client engagement. Maintain relevant and current CFR content, introducing innovative storytelling and digital experiences, and partnering with BMC for consistent brand execution. Manage the CFR budget and track key performance indicators (KPIs) including visitor numbers, engagement, utilization, business impact, and external reach, providing regular performance reports to leadership.

A Bachelor's or Master's degree in Business, Marketing, or a related discipline is required, complemented by 14+ years of experience in client engagement, marketing, business development, events, hospitality, or operations. Demonstrated experience supporting business growth, client development, or go-to-market initiatives is essential. Experience in executive briefing centers, client experience environments, corporate events, or premium hospitality is highly desirable. You should possess strong interpersonal and communication skills, with confidence engaging senior stakeholders, and a proven ability to manage multiple priorities and cross-functional teams. Exposure to consulting, professional services, innovation centers, or high-value client environments is also advantageous.