Join EY as an Operations Coordinator for the External Workforce Office (EWO) within Talent Services. You'll contribute to building a better working world by providing essential HR support. This role is part of our Global Delivery Services, focusing on operational efficiency and delivering high-quality transactional services to EY member firms.

You will be instrumental in supporting EY's global contingent workforce program, leveraging the SAP Fieldglass technology platform. This is an opportunity to be part of a dynamic team that extends regional talent capabilities through a virtual, agile model, handling project-based and operational tasks with precision and professionalism.

As an EWO Operations Coordinator, you will manage and execute defined transactional tasks within SAP Fieldglass and our case management system, Service Now. Your responsibilities include addressing escalations, providing Tier 1 helpdesk support, and acting as the primary contact for specific operational queries from various stakeholders.

Key duties involve monitoring Fieldglass dashboards for approvals and workflow issues, managing pending job postings, and overseeing on/offboarding activities. You will also analyze end-user survey data, review job templates, monitor spend thresholds, and generate system reports. Maintaining accurate process documentation and identifying opportunities for service improvements are also crucial aspects of this role.

To excel in this role, you should possess strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint) and experience with case management tools like Service Now. Prior experience with Vendor Management Systems (VMS) such as SAP Fieldglass is highly beneficial, though not mandatory.

We are seeking individuals with a minimum of 4 years of experience in HR or a related administrative capacity, demonstrating the ability to work effectively with diverse stakeholders in international environments. A Bachelor's degree is required, and a Diploma in Human Resources would be an advantage. Excellent written and verbal English communication skills are essential for supporting remote stakeholders.