Join a global leader in assurance, tax, transaction, and advisory services. We cultivate a culture of continuous learning, offering unparalleled training and career development opportunities. At EY, we focus on your potential, helping you build a fulfilling career and achieve your professional aspirations. This role is integral to our Unified Support Services within CBS - ITS, contributing to exceptional client service and market leadership.

As an Executive in Operations, you will be a key player in our enablement functions, providing the essential knowledge, resources, and tools that empower EY to deliver outstanding client service, drive market success, and support the firm's growth and profitability. You'll have the chance to develop your career across a wide range of engagements and learning opportunities.

Provide comprehensive L1/L2 technical support for laptops, operating systems, standard workplace applications, peripherals, connectivity, printing, and collaboration tools. Effectively manage incidents and service requests, ensuring timely and accurate resolution while maintaining clear communication with users. Handle laptop configuration, deployment, and lifecycle support, including imaging, updates, and asset tracking.

Maintain meticulous inventory records for all IT assets, conducting regular physical verifications and reconciling discrepancies. Contribute to the development of knowledge articles and standard operating procedures. Support various operational activities, including onboarding, offboarding, and special events, ensuring smooth technology integration. You will also be expected to provide on-site support as needed.

We are seeking candidates with a practical understanding of troubleshooting laptops, operating systems, productivity applications, peripherals, network connectivity, and collaboration tools. Experience with IT service management or ticketing tools is essential, along with a strong grasp of IT asset inventory and device lifecycle management.

A customer-centric approach and clear communication skills are vital. The ability to prioritize tasks, work independently, and adhere to defined processes with keen attention to detail is crucial. Collaboration with users, internal teams, and vendors is a key aspect of this role.

Required qualifications include a Bachelor of Technology, Bachelor of Computer Applications, or Bachelor of Engineering, with at least 2 years of experience in technical support, service desk, or end-user technology support. Experience with laptop deployment, configuration, and inventory management is also necessary. Relevant technical certifications are a plus.