Join our dynamic team as an Application Managed Services (AMS) Lead and spearhead the delivery and strategic oversight of critical Managed Services and Build Operate Transfer (BOT) engagements. This pivotal leadership role ensures exceptional execution across all AMS and BOT initiatives. You will collaborate closely with account managers, delivery teams, and various stakeholders to foster operational excellence, enhance client satisfaction, and drive account expansion. A strong foundation in technical and domain expertise, coupled with robust leadership abilities, is essential to align delivery capabilities with evolving client needs and business objectives. This position reports to the ADMS leader.

As the Delivery Lead for assigned AMS and BOT accounts, you will be responsible for ensuring timely and high-quality delivery across development, support, and application management projects. Govern delivery across a spectrum of technologies, including custom applications, packaged software, cloud-native solutions, and mobile/web platforms. Champion automation adoption within projects to minimize client escalations and disruptions, with delivery excellence KPIs as your measure.

Cultivate strong client partnerships by developing strategic delivery plans that support digital transformation and modernization goals. Maintain high levels of client satisfaction through transparent communication and proactive engagement.

Lead and mentor project teams, ensuring effective prioritization, governance, and management of escalations. Oversee the entire application lifecycle, from design and build through to operate and support phases.

Collaborate with resource management to ensure optimal allocation of diverse technical squads. Foster team growth through mentorship and upskilling aligned with market demands.

Establish robust governance mechanisms, including regular review cadences, KPI tracking, performance dashboards, and issue/risk logs.

Work seamlessly with Transition Managers, Change Management, and Transformation teams for efficient onboarding and continuous service improvement. Integrate insights from DevOps, Business Analysts, and Functional Consultants into delivery practices.

We are seeking an experienced professional with over 10 years in IT application delivery, including at least 5 years in a senior leadership capacity managing application portfolios. Demonstrable hands-on experience in delivering large-scale application services across diverse technology stacks is required, alongside a proven ability to manage and scale teams across geographies using an onshore-offshore/hybrid model.

An educational background including a Bachelor’s degree in Computer Science, Engineering, or IT is mandatory. A postgraduate degree such as an MBA or M.Tech is preferred. Relevant certifications in PMP, ITIL, Agile/SAFe, or cloud technologies are considered a significant advantage.

Essential skills include deep application and domain expertise, strategic delivery leadership, exceptional client relationship and account management capabilities, strong people management and organizational growth skills, proficiency in process, quality, and governance, and hands-on experience with various technology platforms and tools such as JIRA, Git, Jenkins, ServiceNow, Azure DevOps, and monitoring/logging tools. Familiarity with automation, testing frameworks, and performance tools is also key.