Lead the delivery and strategic management of critical Managed Services and Build Operate Transfer (BOT) engagements. This leadership role ensures high-quality execution across AMS and BOT initiatives, working collaboratively with account managers, delivery teams, and stakeholders to foster operational excellence, client satisfaction, and account growth. The position requires extensive technical and domain expertise, coupled with strong leadership capabilities to align delivery with client needs and business objectives. Reporting to the ADMS leader, this role is pivotal in driving the success of the Applications portfolio.

Oversee the delivery of assigned AMS and BOT accounts, ensuring timely and high-quality project execution across development, support, and application management. Govern delivery across various technologies including custom apps, packaged solutions, cloud-native, mobile, and web platforms. Drive automation initiatives to minimize client escalations and disruptions, focusing on achieving delivery excellence KPIs. Cultivate strong client partnerships by developing strategic delivery plans aligned with digital transformation goals and ensuring a high degree of client satisfaction through transparent communication. Manage and mentor teams, prioritizing effectively, conducting health checks, and managing escalations to ensure seamless application lifecycle services from design through operations and support.

A minimum of 10 years in IT application delivery, with at least 5 years in a senior leadership capacity managing application portfolios. Demonstrable hands-on experience delivering large-scale application services across diverse technology stacks (custom, packaged, SaaS). Proven ability to effectively manage and scale geographically distributed teams in an onshore-offshore/hybrid setup. A Bachelor's degree in Computer Science, Engineering, or IT is essential. A postgraduate degree in Management or Technology (MBA/M.Tech) is preferred. Proficiency in managing delivery governance, SLA/KPI monitoring, and continuous improvement frameworks is expected. Experience with Agile, DevOps, ITIL, and application operations frameworks is crucial. Familiarity with tools such as JIRA, Git, Jenkins, ServiceNow, Azure DevOps, and various monitoring/logging tools is required.