Lead the delivery and strategic management of critical Managed Services and Build Operate Transfer (BOT) engagements. This pivotal role ensures high-quality execution across AMS and BOT projects, working collaboratively with account managers, delivery teams, and stakeholders to drive operational excellence, client satisfaction, and account growth. The position requires significant technical and domain expertise, coupled with strong leadership capabilities to align delivery with evolving client needs and business objectives. You will report directly to the ADMS leader.

Oversee assigned AMS and BOT accounts within the Applications portfolio, ensuring timely and high-quality delivery across development, support, and application management. Govern delivery across diverse technologies including custom applications, packaged software, cloud-native solutions, mobile, and web platforms. Drive automation adoption to minimize client escalations and disruptions, with performance measured against delivery excellence KPIs.

Partner with clients to craft strategic delivery plans that support digital transformation and modernization goals. Maintain high levels of client satisfaction through transparent communication and proactive engagement. Supervise and guide project teams, ensuring effective prioritization, governance, and management of escalations. Oversee the entire application lifecycle, from design and build to operation and support.

Collaborate with resource management to ensure optimal squad utilization, including developers, testers, scrum masters, DevOps engineers, and integration experts. Foster team growth through mentorship and upskilling aligned with market demands. Define robust governance mechanisms, including review cadences, KPI tracking, and issue/risk logs. Work closely with Transition Managers, Change Management, and Transformation teams for seamless service onboarding and continuous improvement.

A minimum of 10 years of experience in IT application delivery, with at least 5 years in a senior leadership capacity managing application portfolios. Demonstrated hands-on experience in delivering large-scale application services across various technology stacks (custom, packaged, SaaS). Proven ability to effectively manage and scale distributed teams in an onshore-offshore/hybrid model.

Educational background includes a Bachelor’s degree in Computer Science, Engineering, or IT. A postgraduate degree in Management or Technology (MBA/M.Tech) is advantageous. Certifications such as PMP, ITIL, Agile/SAFe, or cloud-related credentials are a plus.

Key skills include deep understanding of application development and support processes (SDLC, DevOps), familiarity with packaged applications (SAP, Oracle, Microsoft), custom development frameworks (.NET, Java, Python), and cloud-native stacks (AWS, Azure, GCP). Strong strategic delivery leadership for transformation, integration, and modernization engagements is essential. Excellent client relationship management, with the ability to influence C-level stakeholders, is required. People management skills, capacity planning, and proficiency in delivery governance, SLA/KPI monitoring, and continuous improvement frameworks are critical. Experience with tools like JIRA, Git, Jenkins, ServiceNow, Azure DevOps, and monitoring/logging tools is expected.