NTT DATA is seeking an innovative ERP Advisor to join our dynamic team. This role focuses on owning complex delivery within the Dynamics 365 Customer Service stack. We are looking for passionate individuals who are eager to grow with a forward-thinking organization.

As an ERP Advisor, you will lead the design and hands-on implementation of advanced features, integrations, and automations. A key aspect of this role involves enforcing best practices in Application Lifecycle Management (ALM) and Continuous Integration/Continuous Deployment (CI/CD) across various environments and teams.

You will be responsible for delivering end-to-end features for Customer Service, including Case Management, Routing, Omnichannel functionalities (voice, chat, digital), Customer Service Workspace, Knowledge Management, and SLAs.

Key duties include designing and implementing customizations using Model-driven Power Apps, Dataverse schema, forms, views, and JavaScript/TypeScript scripting. You will also develop PCF components, plugins, custom workflow actions (.NET/C#), and Power Automate flows.

Integration with enterprise systems via Azure services and the Channel Integration Framework is critical. You will also manage solution layering, ALM, and CI/CD pipelines, alongside implementing automated tests and quality gates. Performance monitoring, telemetry, and supportability are essential, as is driving the responsible use of Copilot and AI features. Mentoring engineers and collaborating with cross-functional teams will be part of your contribution.

Candidates should possess over 10 years of experience building on Dynamics 365/Dataverse, with a profound understanding of Customer Service and Omnichannel delivery. Strong proficiency in .NET/C# is essential.

Expertise in the Power Platform, including Power Apps, Power Automate, PCF (React/TS), plugins, workflows, and JavaScript/TypeScript is required. Proven experience integrating with Azure services like Functions, Service Bus/Events, and Logic Apps, along with CIF/CTI and enterprise identity management, is crucial.

Hands-on experience with ALM/CI-CD for Dynamics 365 solutions, including automated deployments and testing, is necessary. Exceptional stakeholder leadership, advanced troubleshooting skills, and strong documentation abilities are also expected.