Join Rippling, a leading workforce platform, as an Operations Associate. This role is crucial for onboarding new employees and ensuring continuous regulatory compliance. You will be a key member of our customer operations team, instrumental in designing scalable processes and minimizing operational burdens through automation. Your work will significantly impact our sales and product teams.

Key responsibilities include executing new employee onboarding tasks, such as verification and benefits setup. You will manage government agency filings and registrations, and critically review, build, and improve existing operational processes. Processing insurance and regulatory communications, developing end-to-end benefits enrollment processes, and researching new product and country requirements are also core functions. Providing feedback for internal system enhancements and collaborating with R&D to automate customer onboarding are vital aspects of this role.

We are seeking candidates with a minimum of 4 years of experience in operational roles, ideally in payroll, regulatory, or support operations. Essential qualifications include strong written and verbal English communication, excellent project management, and organizational skills with meticulous attention to detail. Proficiency in Google Suite or Microsoft Office (Docs/Sheets/Excel) is required, with familiarity in SFDC/JIRA/Confluence being a plus. Strong research, process development, structural thinking, and problem-solving abilities are necessary. An ownership mentality, proactive attitude, quick learning capability, and the ability to thrive in ambiguous situations are paramount. This role also requires the ability to work from 1:00 PM to 10:00 PM IST.