Join AWS Global Services as an Enterprise Support Manager, leading a dynamic team of Technical Account Managers. You will be instrumental in helping our enterprise clients design, build, operate, and secure their cloud environments. This role offers a unique opportunity to work with a diverse group of technical experts worldwide, driving innovation and ensuring customer success on the AWS cloud.

As an Enterprise Support Manager, you will guide a team of Technical Account Managers, serving as the primary operational contact for key customers. Responsibilities include planning and overseeing critical application operations, collaborating with sales leadership for seamless AWS workload launches, and conducting operational reviews to enhance customer experiences. You will also represent the customer's voice within AWS, escalating issues and prioritizing business needs.

This role requires a minimum of 5 years in technical team management and 15 years of overall management experience. Direct customer engagement with senior executives (VP/C-level) is essential. A Bachelor's degree in a technical field like computer science, engineering, or mathematics is required, alongside experience in the enterprise software development industry and a proven track record in leadership and people management within customer-facing roles. Experience in driving operational improvements and a background in roles such as Technical Account Manager or Solutions Architect is highly valued.