Join our team as an experienced SAP EWM AMS Consultant, playing a crucial role in maintaining and supporting a global warehouse infrastructure across North America and Europe. This position is key to ensuring the smooth operation of SAP EWM 9.4 and SAP S/4HANA EWM 2023 environments.

You will be instrumental in providing comprehensive AMS services, focusing on incident resolution, proactive monitoring, and continuous service enhancement. The role demands a blend of strong functional and technical SAP EWM expertise, adept troubleshooting capabilities, and solid integration knowledge to support a 24x7x365 global business operation.

Your primary responsibilities will include delivering L1, L2, and L3 support for SAP EWM applications across multiple warehouse sites, managing incidents and changes via ServiceNow, and performing in-depth analysis and resolution of production issues within strict SLA timelines.

Key activities involve supporting critical warehouse operations such as inbound processing, picking, packing, outbound shipping, inventory management, and yard processes. You will also be tasked with proactive application monitoring, resolving alerts, managing interfaces and queues, and supporting RF device troubleshooting.

Furthermore, you will contribute to change and release management by supporting deployments, executing regression testing, and performing post-release validation. Integration support for various systems including SAP ECC/S4, SAP OTM, and automation solutions is also a significant part of this role.

We are looking for candidates with 5-12 years of dedicated SAP EWM support experience, specifically within AMS environments and supporting global warehouse operations. Proven experience with multi-site factories and distribution centers is essential.

Hands-on expertise with SAP EWM 9.4 and SAP S/4HANA EWM is required, alongside strong exposure to warehouse automation and integration technologies. The ability to handle production support, deployments, testing, and conduct root cause analysis (RCA) is critical.

Candidates must possess strong analytical and troubleshooting skills, an ownership mindset, and the ability to perform effectively in a 24x7 support model. Excellent communication and stakeholder management capabilities are necessary to collaborate with global, cross-functional teams and engage effectively with both business and technical stakeholders.