Seeking a skilled Cloud & Infrastructure Engineer to join our team. This role involves managing and supporting our IT environment, ensuring optimal performance and user satisfaction.

You will be instrumental in resolving technical issues, implementing solutions, and maintaining critical IT systems.

Respond promptly to IT support requests via phone, chat, and email, ensuring efficient resolution. Download, install, and configure software according to user needs, and test/update existing software. Provide expert remote support for mobile devices, leveraging extensive knowledge of MDM technologies like Microsoft Intune. Support hardware troubleshooting, coordinate equipment replacements, and ensure network systems operate at peak performance. Maintain accurate IT documentation, including network details, asset information, and user records, meticulously documenting all actions in the ticketing system.

Prior experience in a Support Center or Service Desk environment is essential. A strong understanding of computer hardware, software, and networking principles is required for effective troubleshooting. Proficiency in Microsoft Intune or similar mobile device management solutions is crucial. Familiarity with Microsoft applications, Microsoft 365, and Active Directory is expected. Understanding of ITIL concepts is beneficial, and ITIL Foundation certification is preferred. Excellent verbal and written communication skills, coupled with a strong customer service orientation, are necessary.