Join our dynamic team as a Cloud & Infrastructure Engineer, contributing to the smooth operation of our IT environment. This role is crucial for providing exceptional technical support and maintaining robust infrastructure. If you have a passion for technology and a knack for problem-solving, we encourage you to apply.

Key responsibilities include responding to IT support requests via multiple channels, downloading and configuring software, and ensuring the optimal use of applications and equipment. You'll also be responsible for testing and updating software, escalating complex issues, and meticulously documenting all actions and resolutions. Supporting hardware troubleshooting and coordinating equipment replacements are also vital aspects of this role.

A strong understanding of computer hardware, software, and networking is essential. We require expertise in mobile device management, particularly Microsoft Intune, and proven experience in providing remote support. Prior experience in a Support Center or Service Desk environment is necessary. A good grasp of Microsoft applications, Microsoft 365, and Active Directory, along with a solid understanding of ITIL concepts, is expected. Excellent communication and customer service skills are paramount for effectively handling user queries and ensuring professional interactions.