Join Capgemini as an Engagement Executive, a pivotal senior role responsible for driving significant business impact and achieving strategic objectives for key clients within Capgemini Business Services. As the primary representative for Business Services at the C-level, you will be instrumental in shaping client brand perception and enhancing customer experience through programs like Net Promoter Score (NPS). Success in this role hinges on cultivating robust client partnerships, ensuring exceptional delivery and transformation, adhering strictly to contractual obligations, and fostering engagement growth.

Capgemini is a global leader in partnering with organizations for their digital and sustainable transformations, creating real value for businesses and society. Our diverse team of over 340,000 professionals across more than 50 countries leverages extensive experience and market-leading capabilities in AI, cloud, and data, combined with deep industry knowledge, to deliver comprehensive solutions.

Capgemini in India is a significant contributor, with approximately 175,000 team members across 13 locations. Our Business Services division focuses on enhancing business operations through intelligent automation, delivering outstanding value and driving performance improvements for our clients.

Key accountabilities encompass comprehensive Service Delivery Management, P&L accountability, and effective People and Performance Management. You will be responsible for ensuring high levels of Client Satisfaction and managing Client Relationships at a delivery level.

Develop and execute Account Business Planning and Strategy, focusing on achieving strong Financial Performance, including Contribution Margin. Drive Transformation and Industrialized Innovation initiatives to enhance client value.

Play a crucial role in supporting Growth strategies and ensuring Contract Compliance. Serve as the main point of contact for the client organization, adeptly troubleshooting and resolving all delivery-related account issues. Leverage business management insights to better understand client needs and propose relevant Capgemini offerings in collaboration with Practice teams.

This senior-level role requires a minimum of 18 years of progressive experience in HR Services and Outsourcing, ideally within global, complex, and matrix environments. Proven experience leading large-scale client or portfolio delivery in the HR Service domain, managing teams of 100-500 FTEs, is essential.

Essential competencies include strong People and Performance Management experience, coupled with significant success in delivering client Transformation projects, including the implementation of Automation and Robotic Process Automation (RPA) using industry tools.

You must possess a strong focus on customer value and improving overall customer experience (measured by C-SAT and internal quality processes). Demonstrable Leadership skills in a multicultural setting, cultural sensitivity, and the ability to work effectively across international boundaries are critical. Prior experience in a global complex BPO environment and the ability to influence senior business stakeholders are also key requirements. Exceptional relationship-building, communication, and influencing skills are paramount, alongside a proactive approach to innovation and problem-solving with minimal direction.