As an Engagement Executive, you will be pivotal in driving significant business impact and achieving strategic objectives for key clients at Capgemini Business Services. This senior-level role requires representing Capgemini Business Services to C-level client stakeholders, upholding our brand reputation with their customers, and enhancing customer experience programs. Success hinges on cultivating strong client partnerships, building a robust delivery and transformation organization, managing contracts effectively, and fostering engagement growth.

Key responsibilities include delivering contracted services and managing client obligations. You will proactively shape and co-create proposals that lead to sole-source renewals and expansion opportunities. Effectively articulate our value proposition to C-suite clients, positioning Capgemini as a strategic partner. You will be accountable for engagement budgets, revenue, and margins, while also diving deep into operational issue resolution and establishing proactive control environments.

Bring innovative industry developments and inspiration to clients, leading by example across Business Services and the Group to showcase expertise in transformation, delivery, and technology. Apply automation technologies like RPA, AI, and Gen AI to drive substantial improvements in process efficiency, client experience, and business outcomes. Drive organic growth within your engagement or portfolio and leverage the broader Capgemini Group's capabilities to deliver comprehensive client solutions.

Lead key stakeholder partnerships, including clients, external partners, and internal teams. Proactively identify and mitigate risks, serving as a top-level escalation point to demonstrate resilience and build trust through effective problem-solving. Collaborate seamlessly with various internal functions and business lines within Capgemini, acting as a strong listener and partner.

A strategic mindset coupled with a proven track record of driving results and achieving measurable outcomes is essential, complemented by excellent leadership and communication skills. Possess a deep understanding of industry, technology, and market dynamics. Strong operational knowledge of Finance & Accounting is required, along with the ability to conduct deep-dive operational issue analysis, root cause identification, and coach teams on tools and methodologies. A strong history in leading transformation programs that yield measurable results is crucial.

Demonstrate strong knowledge and enthusiasm for technologies including AI/ML/Gen AI, articulating their use cases and value propositions effectively. Exhibit authentic leadership qualities and a talent for attracting and developing talent, mentoring delivery leaders to nurture future leaders. A strategic mindset and innovative thinking are key attributes. C-level client engagement experience within a specific industry, or serving as a direct interface for CXOs, will be a significant advantage.