Engagement Executive | 15+ years | Bangalore
Capgemini
Capgemini
Lead significant business impact and achieve strategic objectives for key clients as an Engagement Executive. Serve as the primary liaison for Capgemini Business Services, representing our brand to C-level client stakeholders and ensuring exceptional customer experience programs. Success hinges on cultivating robust client partnerships, ensuring strong delivery and transformation, managing contracts effectively, and driving engagement growth.
Deliver contracted services and fulfill all client contract obligations. Proactively develop and co-create proposals to secure renewals and expand client engagements. Demonstrate strong influencing skills with client C-suite executives, articulating Capgemini's value proposition to establish and maintain strategic partnerships. Manage engagement budgets, actuals, revenue, and margins. Resolve operational issues through deep dives and implement proactive control environments. Introduce innovative industry developments and leverage expertise from Business Services and the wider Group in transformation, delivery, and technology. Apply automation technologies like RPA, AI, and Gen AI to significantly enhance process efficiency, client experience, and business outcomes. Drive organic growth within the engagement or portfolio. Leverage Group capabilities beyond Business Services to deliver client outcomes. Lead collaborations with clients, partners, third parties, and internal teams. Mitigate risks by identifying potential failure modes and acting as the primary escalation point, demonstrating resilience and building trust. Listen actively and collaborate effectively with various internal functions and business lines within Capgemini. Possess a strategic mindset, a proven record of driving results and achieving measurable outcomes, coupled with excellent leadership and communication skills. Maintain a deep understanding of industry, technology, and talent market dynamics.
A strong operational understanding of Finance & Accounting is essential. Possess the ability to conduct in-depth operational issue analysis, perform root cause assessments, coach teams on tools and methodologies, and establish proactive control environments for business processes. Showcase a proven track record in transformation programs, consistently delivering results and achieving measurable outcomes. Demonstrate extensive knowledge and enthusiasm for technologies like AI/ML/Gen AI, with the ability to articulate their use cases and value propositions. Act as an authentic leader and talent magnet, mentoring Delivery leaders and nurturing future leaders. Exceptional leadership and communication skills are paramount. A strategic mindset with a flair for out-of-the-box thinking is required. Previous C-level role experience within a specific industry or engaging with CXOs in select industries is advantageous.
Capgemini
IT Consulting