Join our IT Operations and End User Support team in Hyderabad as an Assistant Manager. This role focuses on delivering reliable IT operations, ensuring exceptional end-user support, and maintaining high standards of service quality and security compliance.

As part of the Enabling Areas – Information Technology team, you will play a crucial role in managing site-level technology support and ensuring the consistent delivery of IT operations services. You will also be responsible for providing responsive and discreet priority support for VIP users.

Manage site-level IT support operations, coordinating incident, service request, asset, and escalation management. Collaborate closely with central IT operations, providing regular site-level updates and reporting. Ensure adherence to the firm’s IT, information security, and compliance standards.

Drive quality service, operational discipline, and continuous improvement across all site IT operations. This includes managing the end-to-end lifecycle of IT assets, overseeing Windows operating system support, and coordinating basic troubleshooting for network and server issues.

We are seeking candidates with a B.Tech or B.E. in Computer Science, or an MCA, coupled with 5–6 years of relevant experience in IT operations, end-user support, or workplace technology services.

Key qualifications include working knowledge of IT service management tools like ServiceNow, proficiency in Windows operating systems, desktop support, and IT troubleshooting. Strong experience in incident, service request, and escalation management, along with a solid understanding of IT asset management and ITIL practices, is essential.