Join the Enabling Areas – Information Technology team at Deloitte, focused on enhancing employee experience through application development and maintenance. This role is integral to our IT operations, supporting a seamless experience for all users.

As an Assistant Manager, you will manage on-site IT operations, ensuring high standards of service delivery and compliance. This is a key role in maintaining the technological infrastructure that supports our daily business functions.

Manage on-site IT support, including VIP users, and report to central IT operations. Address and resolve site-level IT escalations with a focus on VIP user support.

Ensure adherence to IT and security compliance requirements as per firm standards. Conduct regular health checks of on-site IT operations and provide status reports to management. Develop and maintain site-level documentation, including SOPs and knowledge articles.

Prepare management information system (MIS) reports for various activities, projects, and vendor performance. Coordinate with IT operations-related vendors to ensure efficient service delivery.

We are seeking a professional with 5-7 years of relevant experience in IT operations and support. Proficiency in ITSM tools like Service Now is essential, along with expertise in incident and request management, IT asset management, and EU backup solutions.

Candidates should possess strong troubleshooting skills for Windows OS, desktops, basic networking, and servers across Cisco and Azure platforms. Experience with Microsoft imaging frameworks and end-to-end asset lifecycle management, including secure data wiping and disposal, is required.

Demonstrated skills in team management, escalation management, project management, and vendor coordination are crucial. A solid understanding of MS Imaging Infrastructure, general IT troubleshooting, VIP user management, and ITIL principles is expected.