Join our dynamic IT team as an Assistant Manager, focusing on end-user operations in Gurugram. This role is crucial for building and maintaining applications that enhance the employee experience across Deloitte South Asia.

As part of the Enabling Area – Information Technology team, you will be instrumental in ensuring smooth IT operations and contributing to a positive work environment for all employees. We are looking for a dedicated professional to manage on-site IT support and operations.

Key responsibilities include managing on-site IT support, particularly for VIP users, and reporting to central IT operations. You will handle site-level escalations, ensuring IT and Security compliance according to firm standards.

Your role will also involve regular health checks and status reporting of on-site IT operations. You will be responsible for creating and maintaining site-level documentation, including SOPs and Knowledge Articles, as well as preparing MIS reports on various activities and vendor performance. Effective coordination with IT operations vendors at the site level is also a core function.

We are seeking an experienced professional with 5-7 years of relevant experience. Essential skills include proficiency in ITSM tools like ServiceNow, incident and request management, IT asset management, and EU backup solutions. A strong understanding of Windows OS and desktop troubleshooting is required.

Candidates should possess basic network and server troubleshooting skills, with familiarity in Cisco and Azure platforms. Experience with Microsoft imaging frameworks for workstation imaging and end-to-end asset lifecycle management, including secure disposal, is vital. Excellent team management, escalation management, project management, and vendor coordination skills are also necessary.