Join our dynamic IT team as an Assistant Manager, focusing on End User Operations and employee experience for Deloitte South Asia. This role is crucial for maintaining and enhancing our IT infrastructure and services.

You will be instrumental in managing site-level IT support, ensuring seamless operations, and upholding firm-wide IT and security compliance standards. This is an exciting opportunity to contribute to a leading professional services organization.

Manage comprehensive IT support for end-users, including VIPs, at the site level, reporting to central IT operations. Handle and resolve site-level IT operations escalations efficiently. Ensure adherence to all IT and security compliance requirements as per firm standards. Conduct regular onsite IT operations health checks and provide status reports.

Develop and maintain essential site-level documentation, including SOPs and knowledge articles. Prepare insightful MIS reports on various activities, projects, and vendor performance. Coordinate effectively with IT operations-related vendors to ensure optimal service delivery.

We are seeking an experienced professional with 5-7 years of relevant experience in IT operations. Proficiency in ITSM tools (like Service Now), incident and request management, IT asset management, EU backup solutions, and reporting is essential.

Strong troubleshooting skills for Windows OS, desktops, basic networking, and servers across Cisco and Azure platforms are required. Experience with Microsoft imaging frameworks, end-to-end asset lifecycle management, and ITIL principles is also expected. Excellent team management, escalation management, project management, and vendor coordination skills are key to success in this role.