Join Google's gTech Ads team as a DV360 Policy Product Specialist. This role focuses on providing media and technical support for the Google Ads product suite, specifically managing global account policies. You'll collaborate across teams to simplify ad policies, prepare for new product launches, and ensure a smooth policy experience for advertisers.

This is a full-time onsite position where you'll act as a trusted advisor, leveraging technical expertise and product knowledge to address complex customer needs. The team operates during standard business hours, with occasional rotational shifts to ensure global customer support. Google is committed to customer success and enhancing products that positively impact the world.

As a DV360 Policy Product Specialist, your responsibilities will include:

- Delivering exceptional customer service by troubleshooting and resolving issues for advertisers, Sales teams, agencies, and partners. - Applying in-depth product knowledge to tackle complex technical escalations and execute strategic projects. - Analyzing data to develop action plans that address root causes for top customers, focusing on knowledge management, operational enhancements, account reviews, and product adoption. - Collaborating with partner teams to enhance the DV360 policy journey for all clients, resolve intricate issues, and understand customer challenges. - Providing insights and expertise to partner teams to drive improvements in products and processes.

Ideal candidates will possess:

- A Bachelor’s degree or equivalent practical experience. - A minimum of 5 years of experience in technical project management or a customer-facing role. - Experience with DV360 (Policy) troubleshooting and processes, or Google Ads. - Proven experience in online advertising within a customer-facing capacity. - Strong project management skills, including workstream initiation, plan development, and cross-organizational collaboration. - Familiarity with Google Ads, its product suite, YouTube, or other online advertising systems. - Excellent analytical skills and the ability to use data-driven insights for business decisions. - Superior communication, organizational, customer service, and problem-solving abilities.