Join the gTech Ads team as a DV360 Policy Product Specialist, playing a crucial role in supporting businesses with Google's advertising solutions. This full-time, onsite position focuses on global account policy, collaborating with cross-functional teams to streamline ad policies and enhance the advertiser experience.

This role is instrumental in simplifying complex ad policies and ensuring smooth operational readiness for new product launches. You will partner closely with product, platform, and trust and safety teams to deliver a precise and frictionless policy experience for advertisers.

Our operations primarily adhere to standard business hours, but occasional rotational shifts may be required to ensure seamless global customer support and optimize issue resolution. Google provides support for any non-standard operational shifts to ensure well-being.

Leverage deep product expertise to resolve complex technical customer issues and escalations, while also executing strategic projects.

Analyze data and generate insights to develop action plans that address root causes for top customers, focusing on knowledge management, operational enhancements, account reviews, and product adoption.

Collaborate with partner teams to manage and continuously improve the DV360 policy journey for all clients, resolve intricate issues, and understand customer pain points.

Share valuable insights and expertise with partner teams to contribute to product and process improvements.

A Bachelor’s degree or equivalent practical experience is required.

Possess 5 years of experience in technical project management or a customer-facing role.

Experience with Google Ads or DV360 (Policy) troubleshooting and processes is preferred.

Demonstrate experience in online advertising within a customer-facing capacity.

Skilled in project management, including initiating workstreams, developing project plans, and fostering cross-organizational collaboration.

Proficiency in using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.

Exhibit strong analytical skills and the ability to use data-driven insights to influence business decisions.

Possess effective communication, organizational, customer service, and problem-solving skills.