Join a dynamic team at Google, driving success for businesses through innovative advertising solutions. This full-time, onsite role is crucial for the global accounts policy team, ensuring a seamless policy experience for advertisers. You'll leverage your passion for sales, online media knowledge, and commitment to customer success to deliver exceptional outcomes.

This position is part of the gTech Ads team, offering comprehensive media and technical support across Google Ads products. You will collaborate across functions to simplify complex ad policies, manage operational readiness for new initiatives, and partner with product and trust & safety teams.

While core operations follow standard business hours, occasional rotational shifts may be necessary to provide continuous global customer support. Google is committed to supporting employee well-being during any non-standard operational periods.

As a DV360 Policy Product Specialist, you will be instrumental in delivering outstanding customer service, troubleshooting and resolving issues for Google's advertisers, Sales teams, agencies, and partners. Apply your in-depth product expertise to tackle complex technical challenges and lead strategic projects.

Analyze data and insights to develop targeted action plans that address root causes of issues for key clients. Focus on enhancing knowledge management, driving operational improvements, conducting account reviews, and promoting product adoption.

Collaborate with partner teams to continuously refine the DV360 Policy journey for all clients. Resolve intricate issues, identify customer pain points, and share valuable insights and expertise to foster product and process enhancements.

A Bachelor's degree or equivalent practical experience is required. This role demands a minimum of 5 years of experience in technical project management or a customer-facing role.

Preferred qualifications include experience with Google Ads or DV360 policy troubleshooting and processes. Proficiency in online advertising within a customer-facing capacity, coupled with project management experience encompassing workstream initiation, project plan development, and cross-organizational collaboration, is highly beneficial.

Familiarity with Google Ads, its product suite, YouTube, or other online advertising systems is advantageous. Strong analytical skills and the ability to translate data insights into business decisions are essential, alongside effective communication, organizational, customer service, and problem-solving abilities.