Birlasoft, a prominent entity within the CK Birla Group, specializes in harmonizing domain expertise, enterprise solutions, and digital technologies to revolutionize business operations. We champion a consultative, design-thinking methodology, fostering significant societal advancement by empowering clients with unparalleled operational efficiency and innovation.

This role is for an Application Support Manager, a pivotal position requiring a minimum of 6 years of dedicated experience. The position is based in Mumbai at the Bandra Kurla Complex. You will be instrumental in maintaining application availability and coordinating critical support functions.

As an Application Support Manager, your core duties involve overseeing all application support operations and ensuring continuous application availability. You will be responsible for coordinating effectively with external vendors and internal teams to resolve application issues promptly. A key aspect of this role includes supporting business and regulatory reporting requirements, ensuring data accuracy and timely delivery.

Key responsibilities include: - Supporting the operational team in timely issue resolution with vendors and internal teams. - Ensuring smooth functioning, availability, and performance of business applications. - Reviewing Business Requirement Documents (BRDs) for enhancements and change requests. - Coordinating User Acceptance Testing (UAT), production deployments, and post-deployment validation. - Proactively monitoring application health to minimize downtime. - Assisting in extracting and delivering reports for business and regulatory needs. - Identifying automation opportunities for data extraction and reporting. - Analyzing incidents, performing root cause analysis, and driving corrective actions. - Maintaining essential support documentation and knowledge repositories. - Collaborating with stakeholders to meet service-level objectives.

We are seeking an experienced Application Support Manager with a minimum of 6 years of proven experience in Application Support, Production Support, or Application Management. A solid understanding of technologies like .NET Framework or similar application development frameworks is essential. Proficiency with databases such as MS SQL Server and MySQL is required.

Essential qualifications include strong analytical and problem-solving capabilities, with the ability to objectively review and analyze data. Excellent verbal and written communication skills are vital for effective interaction with business users, vendors, and internal stakeholders. Prior experience in incident management, issue resolution, and service delivery is also a prerequisite for this role.