NTT DATA, a global leader in business and technology services, is seeking a Director of P&D Delivery Operations. This pivotal role is responsible for overseeing the delivery, governance, and continuous improvement of People & Development operational services throughout the entire employee lifecycle, from post-onboarding to separation. You will lead a global team dedicated to ensuring a seamless, compliant, and efficient employee experience while driving operational excellence and transformation.

As a key player within NTT DATA, you will contribute to our mission of accelerating client success and positively impacting society through responsible innovation. We are at the forefront of AI and digital infrastructure, offering unmatched capabilities to organizations worldwide. Join a company recognized as a Global Top Employer, with experts in over 50 countries and a significant investment in R&D.

Lead all operational activities supporting employees from post-onboarding through retirement or separation, ensuring consistent, high-quality HR operations services globally. Establish robust service delivery standards, operating procedures, and governance frameworks, driving operational excellence while balancing employee experience, compliance, and efficiency.

Own service performance, establish and monitor SLAs and KPIs, and drive accountability for operational outcomes and issue resolution. Oversee employee data management processes, ensuring accuracy and compliance across HR systems. Lead administration for leave and absence programs, manage Tier 2/3 HR case management, and ensure timely resolution of employee lifecycle requests.

Spearhead retirement, resignation, termination, and offboarding processes, guaranteeing a compliant and consistent separation experience worldwide. Drive continuous process improvement initiatives focused on simplification, standardization, automation, and digitization to enhance employee experience and optimize costs. Champion technology adoption and AI-enabled service delivery, while ensuring adherence to employment regulations, data privacy, and control standards.

A Bachelor's degree in Human Resources, Business Administration, or a related field is required, with a Master's degree being preferred. You should possess 12-15+ years of experience in HR Operations, Shared Services, Global Business Services, or Employee Services, including a minimum of 5 years in leadership roles managing large-scale HR operational teams.

Demonstrated experience in leading global employee lifecycle operations and service delivery organizations is essential. A proven track record in transformation, operational excellence, process improvement, and service management is critical for success. Key competencies include deep expertise in post-hire employee lifecycle operations, exceptional service delivery leadership, strong stakeholder management, executive communication skills, and a data-driven decision-making mindset.