Empower organizations to harness the full potential of artificial intelligence and navigate the evolving digital landscape. This role guides customers through AI integration, unlocking new opportunities, enhancing productivity, and delivering exceptional experiences. By embedding advanced AI across devices, cloud, and business applications, we help organizations achieve seamless, innovative, and secure solutions for sustained growth in the AI era.

As a Solution Engineer in the AI Business Solutions – Copilot team, you will spearhead technical engagements to drive AI transformation for enterprise clients. Your primary objective is to secure technical wins and accelerate the adoption of Microsoft 365 Copilot, Copilot Chat, Copilot Studio & Agents, and related solutions through compelling demos, envisioning sessions, and scalable architectures. You will serve as a trusted advisor, guiding customers through secure, compliant, and value-driven implementations that align with their strategic objectives.

This pivotal role is instrumental in shaping the future of work by enabling customers to fully leverage AI-powered productivity. You will collaborate closely with sales, customer success, engineering, and partner teams to resolve technical challenges, generate pipeline, and ensure smooth transitions for deployment and adoption. Success will be measured by technical wins, customer adoption rates, partner engagement, and contributions to a high-performance, learning-oriented team culture.

Lead AI transformation initiatives, including engaging demos and pilots, to secure technical decisions and drive customer commitment to Copilot/Agents. This involves creating documented adoption plans and facilitating a smooth handover to Customer Success or partners for usage onboarding.

Support AI Workforce SSP hunting efforts by engaging with customer contacts, leading qualification processes, and fostering partner co-sell opportunities. Assist with ME3 & ME5 upsell opportunities focused on Teams Phone that require technical support, ensuring partner involvement for co-selling.

Generate new pipeline and achieve competitive wins for M365 Copilot, Copilot Chat, Copilot Studio & Agents, ME3, and Frontline Worker solutions. This is accomplished by delivering impactful AI-powered demos and 'Art-of-the-Possible' sessions, removing technical blockers, and highlighting Microsoft's unique differentiators to secure deals and protect the existing install base.

Design scalable, secure, and modular architectures that align with customer enterprise strategies and technical roadmaps, embedding security at every layer. Maintain operational excellence with 100% deal hygiene, meticulously capturing technical close plans and consumption plans in MSX for every opportunity. Ensure a partner is attached to every qualified deal and promptly escalate any unresolved technical blockers.

Continuously enhance your skills to meet role expectations by achieving L200 consultative and L400 technical depth certifications. Contribute to team excellence by sharing at least one deal win/loss insight per quarter and actively participating in regular coaching sessions.

A Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or a related field is required. Candidates must also possess a minimum of 4 years of experience in technology-related sales or account management, or an equivalent combination of education and experience.

This position is open for a minimum of 5 days, with applications accepted on an ongoing basis until the role is filled. Microsoft is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to protected characteristics. Assistance is available for religious accommodations and reasonable accommodations due to disabilities during the application process.