Join our Digital Account Management team as an IC5 and play a crucial role in establishing and nurturing customer engagements. You will focus on maximizing the value of customer interactions, developing cross-functional relationships, and gaining deep insights into customer business objectives. Your responsibilities will include conducting thorough research, understanding customer history and interests, and ensuring seamless account transitions. Monitoring customer satisfaction metrics and addressing renewal options will be key to ensuring alignment with business outcomes and securing renewals. You will strategically prioritize accounts within your portfolio, identify necessary resources, and develop execution plans. A core aspect of this role involves helping customers leverage existing Microsoft investments and orchestrating collaborations to meet their evolving needs, all while staying abreast of Microsoft's latest offers and solutions.

Strategically identify and qualify business opportunities, guiding them through the sales lifecycle to maximize customer engagement and pipeline accuracy. Advocate for Microsoft solutions by articulating value and promoting upsell/cross-sell opportunities. Develop and present sophisticated sales strategies to achieve customer goals and drive high-stakes deals. Collaborate with customer leaders to align strategic priorities with significant business outcomes. Proactively manage renewals for Enterprise Agreements (EA) and Cloud Solution Provider (CSP) programs, focusing on customer satisfaction. Develop tailored renewal options and support others in the renewal process. Identify and drive cross-sell and upsell opportunities closely aligned with customer priorities. Implement negotiation strategies and build stakeholder maps, collaborating with partners to maximize resource effectiveness. Conduct in-depth assessments of customer environments to understand needs and coordinate resources to drive growth and consumption targets. Lead strategic account prioritization, directing cross-functional resources to execute strategic plans that exceed quota. Ensure holistic integration of consumption, upsell, and renewal plans, optimizing investment programs and identifying new go-to-market strategies. Coach others on territory strategy and drive engagement cadences for success and consumption plans. Create co-sell campaigns with partners and enable their go-to-market strategies. Demonstrate subject matter expertise in industry knowledge to enhance strategic planning. Enforce accountability for deliverables within agreed-upon time frames. Lead strategic collaboration to meet revenue targets and critical deadlines, orchestrating teams and resources to maximize customer experience. Provide organizational insights and ensure alignment of virtual teams with significant opportunities, serving as an escalation point. Utilize and expand a broad network within the partner ecosystem to drive optimal account performance across solution areas and programs.

A Bachelor's Degree in Business Management, Information Technology, Marketing, or a related field is required. Alternatively, candidates with 14-18 years of sales and negotiation experience or equivalent work experience will be considered. We are looking for individuals with a strong understanding of customer engagement, strategic account management, and the ability to drive value from existing technology investments. Excellent communication and collaboration skills are essential for orchestrating resources and building strong relationships with both internal teams and external clients. A deep understanding of Microsoft's solutions and the ability to align them with customer digital transformation strategies are critical. This role requires a proactive approach to identifying and pursuing opportunities, with a proven track record in sales and negotiation.