Join Amazon's Developer Solutions and Engineering Team as a Developer Advocate and help shape the future of developer support. You will be instrumental in empowering a global developer community using the Amazon Appstore. This role offers a unique opportunity to work with a team of highly motivated specialists dedicated to providing unparalleled support.

You will engage directly with developers, resolving their inquiries, offering expert guidance, and analyzing trends to deliver impactful solutions. By liaising with both external developers and internal teams, you'll drive initiatives that elevate the developer experience and meet evolving needs.

Engage with external developers to understand their interaction patterns with the Amazon Appstore. Investigate system and process intricacies to effectively resolve customer issues. Provide crucial feedback to business and development teams, influencing the enhancement of tools, processes, and systems impacting the developer journey. Analyze inbound contact activity across developers, identifying patterns and trends for comprehensive reporting to leadership. Champion innovative solutions and projects designed to elevate the developer experience and support quality. Collaborate with colleagues to establish expertise in developer-centric topics. Contribute to transforming undefined program, service, or feature launches into clear, scalable objectives. Condense complex technical customer issues into easily digestible summaries for non-technical stakeholders.

A minimum of 2 years in sales or account management is required. Proficiency in Microsoft Excel is essential. Demonstrated experience in data analysis and applying best practices to identify performance drivers. A Bachelor's degree is mandatory, with degrees in management, business administration, economics, engineering, or marketing being particularly relevant. Proven ability to articulate complex concepts clearly through both written and verbal communication. Preferred experience includes technical support or troubleshooting and debugging technical systems.