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We are looking for a Deputy Manager specializing in Medical Coding Quality to lead our quality initiatives. This role is crucial for ensuring the accuracy and efficiency of our medical coding processes, directly contributing to improved patient care and operational excellence.

This leadership position involves close collaboration with Subject Matter Experts, Auditors, and Trainers to pinpoint and address training needs for performance outliers. Key performance indicators (KPIs) such as productivity, quality, turnaround time (TAT), attendance, and attrition will be central to your focus. You will manage personnel, performance, and discipline within assigned projects, acting as the primary point of contact for internal stakeholders and clients. Responsibilities include analyzing periodic reports, evaluating operational practices, supporting quality initiatives for process improvements, and ensuring compliance with all audit parameters. Establishing a positive work environment, providing direction to staff, resolving issues, and setting priorities are essential. You will also contribute to strategic planning, budget preparation, conflict resolution, and anticipating critical situations. Regular performance feedback, coaching, and adherence to company policies are expected.

A graduate or postgraduate degree in Life Sciences, Allied Medicine (BHMS, BAMS, BPT, Dental Grads, Pharmacist, Nursing), or a related field is required. A certified coder credential from AAPC or AHIMA (CCS, CPC, CPC-H, CCS-P) is essential. This role demands over 10 years of medical coding experience, with a minimum of 3 years in a Team Lead capacity. A strong understanding of medical terminology, human anatomy, physiology, and pathophysiology is necessary. Proficiency in organizational structure, workflow, and operating procedures, along with up-to-date knowledge of coding and billing requirements and regulatory changes, is critical. Candidates must demonstrate a proven ability to manage and enable teams to achieve their goals, possess strong analytical and communication skills, and exhibit excellent interpersonal skills. Acumen in employee engagement and driving customer satisfaction, coupled with effective one-on-one coaching abilities, is key. The capacity to monitor daily operations, identify areas of weakness, and provide targeted educational interventions is also vital.