Join a global organization dedicated to improving health outcomes through technology. We connect individuals with essential care, pharmacy benefits, data, and resources to foster well-being. Our inclusive culture, talented colleagues, comprehensive benefits, and career development opportunities empower you to make a significant impact on the communities we serve while advancing global health optimization.

This role offers a chance to contribute to a mission-driven environment where we prioritize caring, connecting, and growing together.

Key responsibilities include collaborating with Subject Matter Experts, Auditors, and Trainers to identify training requirements for outliers.

Manage key performance indicators such as productivity, quality, turnaround time, attendance, and attrition.

Demonstrate quick problem-solving using logical data interpretation. Oversee personnel, performance, and discipline for assigned projects.

Provide leadership and expertise in functional areas, managing relationships with internal stakeholders and clients.

Review operational reports and metrics, evaluating practices and procedures to drive process improvements and support quality initiatives.

Ensure compliance with all parameters during internal audits and foster a positive work environment.

Provide direction to staff, resolve issues, and set priorities.

Contribute to strategic planning and implementation for operations and systems.

Develop and execute attrition and retention strategies, prepare business plans and budgets, and negotiate solutions.

Offer regular performance feedback and coaching, adhering to company policies and directives.

Candidates should possess a graduate or postgraduate degree in Life Sciences, Allied Medicine (including BHMS, BAMS, BPT, Dental Grads, Pharmacist, Nursing), or related fields.

Certified coders from AAPC/AHIMA (CCS/CPC/CPC-H/CCS-P) are highly preferred.

Requires a minimum of 10 years of coding experience, with at least 3 years in a Team Lead role.

Essential knowledge includes medical terminology, human anatomy, physiology, pathophysiology, organizational structures, workflow, and operating procedures.

Maintain up-to-date knowledge of coding, billing, and regulatory changes.

Proficiency in healthcare reimbursement methodologies and a proven ability to lead teams to achieve goals are critical.

Strong analytical, communication, interpersonal skills, and acumen for employee engagement and customer satisfaction are necessary.

Demonstrated ability to provide effective one-on-one coaching, monitor daily operations, identify weaknesses, and implement educational improvements is expected.