Join a global organization dedicated to improving health outcomes through technology. We connect individuals with essential care, pharmacy benefits, data, and resources. Our inclusive culture fosters collaboration, offers comprehensive benefits, and provides ample career development opportunities. Contribute to advancing health optimization worldwide and experience a culture of Caring, Connecting, and Growing together.

This role is critical in shaping operational excellence and ensuring high-quality service delivery within the healthcare sector.

Key responsibilities include maintaining up-to-date knowledge of coding and billing regulations, managing project KPIs like productivity, quality, and attendance. You will oversee personnel, drive performance, and handle disciplinary actions for assigned projects. Providing expertise and leadership in functional areas, managing stakeholder relationships, and serving as the primary client contact are essential. Reviewing reports, analyzing operational practices, and supporting quality initiatives for process improvements are also core duties.

Additional responsibilities involve providing internal audit support, fostering a positive work environment, and directing staff to resolve issues and set priorities. You will contribute to strategic planning and modifications of existing operations and systems. Managing attrition, building retention strategies, and preparing annual business plans with operating budgets are crucial. Negotiating solutions, resolving conflicts, and providing regular performance feedback and coaching are also key functions.

Candidates should possess a graduate or postgraduate degree in Life Sciences, Allied Medicine (BHMS, BAMS, BPT, Dental Grads, Pharmacist, Nursing), or related fields. A certified coder credential from AAPC or AHIMA (CCS/CPC/CPC-H/CCS-P) is required. A minimum of 10 years of coding experience, with at least 3 years in a Team Lead capacity, is necessary.

Thorough knowledge of medical terminology, human anatomy, physiology, and pathophysiology is essential. Familiarity with organizational structure, workflow, and operating procedures, along with proficiency in healthcare reimbursement methodologies, is expected. Proven strong analytical, communication, and interpersonal skills are vital. A demonstrated acumen for employee engagement and driving customer satisfaction, along with the ability to collaborate with SMEs, auditors, and trainers to identify training needs, is required.

Candidates must show the ability to manage and enable teams to achieve goals, effectively provide one-on-one coaching, and monitor daily operations including absences. Identifying areas of weakness and providing educational support to address them is also a key requirement for this role. Compliance with all employment terms, company policies, and directives is mandatory.