Join our Engineering team as a Delivery Manager in Bengaluru. This role is pivotal in modernizing existing systems and implementing new technology products and platforms, contributing to improved financial performance, accelerated digital businesses, and sustained growth.

As a Service Delivery Lead, you will be instrumental in establishing and managing the service governance and onboarding framework for client projects transitioning into our managed support model. You will serve as a crucial link between service/project leadership, SRE teams, engineering groups, and the managed operations organization.

Establish and manage service governance, along with an onboarding and transition framework for client projects moving into a managed support model. Act as a key interface between service/project leadership, SRE, engineering, and managed operations teams, ensuring services are clearly defined and operationally ready. Oversee the end-to-end service onboarding lifecycle, defining operational readiness criteria and developing comprehensive service transition runbooks. Establish robust reporting and governance mechanisms to ensure services meet agreed operational standards upon entering the managed support model.

A minimum of 12 years in IT service management, service delivery, transition, operations, or managed services is required, with at least 5 years in senior roles. Demonstrated experience in creating service onboarding and transition frameworks, conducting operational readiness assessments, and defining service models and support boundaries. Proficiency in ITIL/ITSM practices, especially Incident, Problem, Change, Service Transition, and Service Level Management, is essential. Experience in establishing governance structures for complex technology environments, managing multiple concurrent initiatives, and developing reporting frameworks is necessary. Strong stakeholder management, communication skills, and experience with senior client stakeholders are crucial. Familiarity with cloud, modern application environments, and ITSM tools like ServiceNow is expected.