Join our Enterprise Technology & Performance team as a Delivery Manager specializing in SAP SDM. This role is crucial for driving functional excellence, innovation, and long-term growth by effectively managing enterprise technology services.

We are seeking experienced professionals with a strong techno-functional background in SAP and a deep understanding of service delivery principles. This position offers the opportunity to lead and inspire teams while ensuring client satisfaction and operational efficiency.

Oversee the end-to-end delivery of SAP SDM services, ensuring alignment with client requirements and business objectives. Lead and mentor a team of professionals, fostering a collaborative and high-performing environment. Implement and refine service management frameworks like ITIL, including incident, problem, change, and service level management.

Manage client relationships proactively, ensuring expectations are met and satisfaction is maintained. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Develop and manage project plans, timelines, and resources to ensure successful project execution.

A minimum of 10-12 years of experience in service delivery management, with a strong techno-functional background in SAP SDM. Excellent communication and stakeholder management skills are essential, along with a proven ability to build and maintain client relationships.

Demonstrated expertise in service management principles, ITIL frameworks, and best practices. Strong project management and problem-solving abilities are required. A Bachelor's degree is a prerequisite for this role. Experience with financial management, budgeting, and cost control is highly valued.