Capgemini seeks a Director-level executive (E1) to spearhead our operations in the Japan Market for Account Management roles. This pivotal position involves leading end-to-end delivery, managing client relationships, and driving financial performance within large-scale, digital-first contact center environments.

The ideal candidate is a passionate leader dedicated to operational excellence, automation, and customer-centric innovation. A strong background in managing complex IT services, consulting, or managed services engagements is essential. This role requires a strategic thinker with a proven ability to influence and guide multi-disciplinary teams.

We are looking for individuals with extensive experience in delivery and client-facing leadership roles. A deep understanding of various delivery models and a strong grasp of the insurance domain, particularly with Open-Source Systems like Java/React, are critical for success. An added advantage would be an understanding of Agentic AI.

Key responsibilities include building and nurturing trusted client and stakeholder relationships, ensuring alignment with business objectives and contractual commitments. You will lead governance meetings, service reviews, and executive discussions to drive customer satisfaction and continuous service improvement.

Delivery leadership involves overseeing the complete lifecycle of programs and projects, ensuring they meet scope, schedule, quality, and budget targets. This includes managing planning, estimation, execution, and transition activities while monitoring key performance indicators.

Financial stewardship is paramount, requiring ownership of engagement P&L, revenue management, forecasting, and cost optimization. You will also manage risks, issues, and compliance with Capgemini's delivery standards, security, and quality protocols. People leadership encompasses mentoring teams, workforce planning, and fostering a culture of collaboration and learning.

This role demands 20-22+ years of experience in IT services, consulting, or managed services, with a minimum of 10 years in delivery, program, project, or engagement management. Experience managing large-scale global delivery for legacy modernization, cloud migrations, or greenfield implementations is required.

A mandatory requirement is a strong background in the Insurance Domain coupled with experience in Open-Source Systems (Java/React). Proficiency in Agile, Waterfall, and Hybrid delivery models is essential.

Candidates must possess a Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field. While not strictly required, an understanding of Agentic AI would be beneficial. This is a permanent position based in Hyderabad.