Capgemini is searching for a distinguished Delivery Head to steer account portfolios within the Communications and Manufacturing sectors. This executive role focuses on managing complex engagements, ensuring high-quality delivery, financial success, and exceptional client satisfaction across all business lines. You will be instrumental in overseeing delivery-related risks and issues, guaranteeing that solutions align with pricing and quality standards established during the solutioning phase.

Key responsibilities include validating and approving engagement delivery models, from resourcing to capability and capacity planning. You will drive improved client engagement and satisfaction through effective business line delivery resources. A core focus will be on achieving Business Line financial performance targets, managing delivery risks, and controlling margins for the entire portfolio. This involves enhancing delivery quality via robust governance and proactive processes, actively mitigating risks, and managing critical staffing needs and contingencies.

Further responsibilities encompass providing delivery feasibility sign-off during solutioning, ensuring robustness across technical, cost, risk, and contractual aspects. You will own or support key client contracts, manage change requests, extensions, and renewals. Bringing extensive delivery expertise, you will review delivery architecture and execution plans to ensure successful outcomes. Additionally, you will champion industrialization, including GenAI, to boost productivity and performance, and engage with prospective clients for new deals, supporting or owning client relationships directly.

You will also ensure effective management of delivery capacity and capability across the Business Line, optimizing resource allocation. This role entails owning and leading new delivery initiatives, driving operational excellence and innovation.

The ideal candidate possesses 20-25 years of experience in program management and delivery leadership, with a proven track record in managing complex engagements. A Bachelor’s degree is mandatory, and a Master’s degree is strongly preferred. Essential skills include strong customer orientation, adept decision-making, problem-solving, and excellent communication and presentation abilities.

We are seeking individuals with strong judgment capable of shaping compelling solutions and resolving unstructured problems with clear assumptions. A notable executive presence and entrepreneurial spirit are highly valued. Superior leadership and team-building skills, with the capacity to build consensus and achieve goals collaboratively, are crucial. A proven background in operational management, encompassing both senior internal roles and client-facing engagements, is required. An industry-recognized project management certification is also expected.