Seeking a seasoned Delivery Executive and Transformation Leader to spearhead end-to-end delivery excellence and client satisfaction. This senior leadership role is pivotal in driving large-scale delivery transformations with a strong emphasis on offshore industrialization. You will be instrumental in managing business-critical engagements, ensuring financial performance, and mitigating risks, while also architecting and implementing strategic initiatives to enhance offshore capabilities, boost productivity, and foster sustainable growth.

This position acts as a crucial link between clients, onshore leadership, and offshore delivery teams. The goal is to guarantee predictable delivery, profitability, and continuous improvement, all while championing workforce transformation and capability development.

Own and manage the complete delivery lifecycle for complex, business-critical engagements, ensuring exceptional client satisfaction through proactive risk identification and effective issue resolution. Serve as the primary escalation point for delivery, commercial, and operational concerns. Cultivate robust relationships with senior client stakeholders, positioning the organization as a trusted delivery partner. Actively participate in solution reviews, deal qualification, and delivery sign-offs during proposal development.

Spearhead the execution of the offshore transformation roadmap, aligning it with account and business unit strategies. Identify, qualify, and transition suitable workstreams from onshore to offshore, ensuring seamless readiness and continuity. Support RFPs, renewals, and client pitches by showcasing scalable offshore delivery models and success stories. Engage with clients to address concerns regarding offshoring, highlighting talent quality, governance, and successful delivery outcomes.

Take charge of delivery profitability, productivity, and contribution margin enhancement. Manage DVI, CM, revenue protection, and add-on sales through disciplined delivery and contract governance. Lead or contribute to commercial management, including contract negotiations, change requests, and renewals. Ensure accurate forecasting, invoicing, and financial reporting.

Establish and maintain rigorous delivery governance frameworks, including M Reviews, monthly delivery inventory, and risk dashboards. Guarantee compliance with all delivery processes, cybersecurity protocols, data protection regulations, and contractual obligations. Monitor portfolio-level risks and lead mitigation plans in collaboration with MU/BU leaders.

Build and enhance Engagement Manager capabilities across the portfolio. Define role-based hiring and workforce plans to support offshore scale-up in key technologies. Partner with practices to drive upskilling, certification, academies, and coaching initiatives. Develop strong successor pipelines, promote internal mobility, and improve employee retention.

A minimum of 16 years of relevant experience is required, with a proven track record in managing end-to-end delivery for key accounts and extensive experience in P&L management. Demonstrated success in offshore delivery transformation, capability scaling, or industrialization is essential.

Experience working across multi-country, multi-cultural delivery organizations is highly valued. A deep understanding of various delivery models, financial levers, and transformation frameworks is expected. Strong client-facing, stakeholder management, and crisis management skills are critical. The ability to lead change, influence senior stakeholders, and drive alignment is a must.

Candidates should possess strong analytical, problem-solving, and decision-making capabilities. Excellent communication and people leadership skills are paramount. An EM Certification – Level 2 or above is mandatory for complex engagements. A strong foundation in at least one technology or industry domain, along with knowledge of the organization's multi-SBU offerings and delivery ecosystem, is preferred.