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This Manager role within the Delivery Excellence team supports the Business and Risk consulting service line. The primary focus is on driving standardized delivery processes across consulting engagements and enhancing client satisfaction through operational excellence, all under the guidance of senior leadership.

Key responsibilities include developing Delivery Excellence frameworks and driving root cause analysis for process improvements. You will apply standardized delivery processes, track key performance indicators, and identify delivery risks while ensuring compliance with governance. The role involves conducting delivery reviews, coordinating issue resolution with delivery teams, and contributing to team knowledge sharing and training.

A Bachelor's degree in Information Systems, Engineering, or a related field is required, along with 10-15 years of experience in professional services delivery or consulting.

Proficiency in MS Excel (formulas, VBA, charts), Power BI for data visualization, MS PowerPoint, and MS Visio is essential. A solid understanding of delivery processes and quality frameworks, coupled with strong communication and analytical skills, are critical for success in this role.