NTT DATA is seeking a skilled Delivery Advisor with extensive experience in Microsoft Power Platform, particularly Power Apps, to join our dynamic team in Noida. This role focuses on providing robust production support, maintenance, and continuous improvement for enterprise applications. The ideal candidate will ensure the optimal performance and reliability of Power Apps solutions and their integrations with various Microsoft services and other enterprise systems.

This position requires a commitment to working from our ODCs in Noida, Bangalore, or Hyderabad, with adherence to a 24x7 shift roster, including weekend support. We are looking for individuals passionate about innovation and growth within an inclusive and forward-thinking organization.

Provide L2/L3 support for Power Apps in production, focusing on application health, performance, and availability. Troubleshoot and resolve incidents, service requests, and production issues within SLAs, including performing root cause analysis for long-term fixes. Support application deployments, releases, and post-release validation, participating in major incident calls and stakeholder collaboration. Maintain and enhance Canvas and Model-Driven Apps, addressing functionality, access, data connectivity, and performance concerns. Manage Power Platform environments, solutions, and deployments, while supporting governance policies and capacity management. Troubleshoot integrations with Power Automate flows, Dataverse, SharePoint Online, SQL Server, Dynamics 365, and Azure Services. Perform routine maintenance, implement performance optimizations, and identify automation opportunities. Adhere to ITIL-based Incident, Problem, Change, and Release Management processes, ensuring compliance with security and governance requirements.

A minimum of 4 to 10 years of overall IT experience, with at least 3 years specifically supporting Power Apps solutions in production environments. Demonstrated experience in application maintenance, strong troubleshooting and debugging skills, and experience supporting enterprise business applications. Proficiency in core Power Platform technologies including Power Apps (Canvas & Model-Driven), Power Automate, and Dataverse. Familiarity with Microsoft ecosystem components such as SharePoint Online, Microsoft Teams, Azure AD, and Microsoft 365. Database skills including SQL Server and Dataverse Data Model are essential, alongside integration skills with REST APIs and custom connectors. Experience with monitoring and support tools like ServiceNow, Azure DevOps, and Jira is required. Strong analytical, problem-solving, and communication skills are vital for effective stakeholder management and handling priorities in a fast-paced support setting.