Join our team as a Delivery Advisor and play a key role in providing expert L2/L3 support and maintenance for enterprise master data platforms. This role focuses on ensuring the seamless operation, optimization, and minor enhancements of Informatica Master Data Management (MDM) solutions. You'll be instrumental in maintaining the availability, stability, and integrity of critical business data.

The position requires a proactive approach to application support, focusing on robust troubleshooting, performance tuning, and proactive maintenance to guarantee high availability and data integrity. We are looking for candidates with a strong background in Informatica MDM and a commitment to delivering exceptional support in a dynamic environment.

Your primary responsibilities will involve providing comprehensive L2/L3 application support for Informatica MDM, including monitoring system health, resolving incidents within SLAs, and conducting root cause analysis. You will perform regular health checks, support application upgrades and deployments, and manage configuration changes to ensure data quality and consistency.

Additionally, you will implement minor enhancements, modify business rules and workflows, and contribute to performance tuning initiatives. Incident, problem, and change management will be key aspects of the role, requiring collaboration with various technical teams and adherence to ITSM processes. Participation in on-call rotations may also be required.

We are seeking a seasoned professional with at least 5 years of experience in Application Support & Maintenance, including a minimum of 3 years specifically with Informatica MDM implementations and support. A strong understanding of Master Data Management concepts, data governance, and data quality processes is essential.

Proficiency in Informatica technologies such as MDM Hub, IDD, and IDQ, along with experience in relational databases like Oracle, SQL Server, and PostgreSQL, is required. Familiarity with REST APIs, web services, ETL/ELT, and ITSM tools like ServiceNow is also crucial. Excellent analytical, problem-solving, and communication skills are necessary to thrive in this fast-paced support environment. A Bachelor's degree in a relevant technical field is expected.