Join AWS Infrastructure Services and play a crucial role in operating the world's leading cloud. We are seeking a skilled Data Centre Operation Technician to contribute to the expansion of our global data center network. This role offers an exceptional chance to work with cutting-edge technology and shape the future of cloud computing in India.

As part of a diverse and innovative team, you will collaborate with engineers, supply chain specialists, and security experts to ensure the highest standards of safety, security, and cost-efficiency for our customers. Embrace an inclusive culture that values bold ideas and empowers you to see them through to completion.

As a Data Centre Operation Technician, you will be instrumental in maintaining and upholding the data center infrastructure. Your duties will encompass server rack installations, hardware break-fix across various components, and troubleshooting network issues. You will be the first point of contact for emergent situations impacting operational stability and may interact with both internal teams and external service partners.

Key responsibilities include managing trouble tickets within assigned SLAs, performing hardware troubleshooting, and participating in on-call duties for scheduled maintenance and change management. You'll contribute to metric analysis in team meetings, help achieve daily/weekly goals, and ensure adherence to departmental policies, including safety and security protocols. You will also document technical issues through root cause analysis and contribute to process improvements within the data center environment.

We are looking for individuals with at least two years of experience in computer hardware troubleshooting and repair, coupled with a year of computer networking experience. A high school diploma or equivalent is required.

This position involves physical tasks, including lifting and racking equipment up to 18kg, and may require working in confined or elevated spaces while strictly adhering to health and safety guidelines. The role operates on a 24x7 shift rotation basis. Experience in effectively handling customer interactions during problem resolution and performing efficiently under pressure is preferred.