Join AWS Infrastructure Services, the team that designs, plans, delivers, and operates all AWS global infrastructure. We are the backbone of the cloud, ensuring continuous access to innovation for our customers by supporting data centers and all associated equipment. We tackle complex supply chain challenges and are seeking talented individuals to contribute to our mission.

You will be part of a dynamic, multidisciplinary team comprising software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. Collaboration across AWS is key as we uphold the highest standards of safety and security, delivering limitless capacity at the lowest cost. Experience an inclusive culture that encourages bold ideas and empowers you to see them through to completion.

As a Data Centre Operation Technician with Amazon Data Services India Private Limited, your primary role involves the maintenance and upkeep of critical data center infrastructure. Key responsibilities include server rack installation, hardware break-fix across various components, and troubleshooting network issues.

You will respond effectively to emergent situations impacting operational stability and serve as the primary point of contact for both internal teams (e.g., Network Engineers, Systems Engineers) and external service partners. Meeting Service Level Agreements (SLAs) for assigned trouble tickets through a directed workflow is essential.

This role requires participation in on-call duties, scheduled maintenance, and change management activities. You will contribute to metric analysis in team meetings, discussing the achievement of daily/weekly goals. A thorough understanding of departmental policies, procedures, safety, and security protocols is expected.

Responsibilities also include documenting technical issues via root cause analysis and contributing to process improvement initiatives within the data center environment. More experienced technicians may mentor junior team members. The position involves physical tasks, such as lifting and racking equipment up to 18kg, potentially working in confined or elevated spaces while adhering to safety guidelines. This role operates on a 24x7 shift rotation.

We are looking for individuals with at least two years of experience in computer hardware troubleshooting and repair, and a minimum of one year in computer networking.

A high school diploma or equivalent is required for this position. Experience in effectively managing customer interactions during problem resolution and performing efficiently under pressure is highly desirable.

We embrace diverse experiences and encourage applications even if you don't meet every preferred qualification. If your career path is unconventional or includes alternative experiences, we still want to hear from you.