Join AWS Infrastructure Services, the team responsible for the design, planning, delivery, and operation of global AWS infrastructure. We ensure the cloud runs smoothly, supporting all AWS data centers and the critical equipment that powers customer innovation. You'll be part of a diverse team tackling complex supply chain challenges and contributing to the world's most customer-centric company.

This role offers a unique opportunity within Amazon Data Services India Private Limited (ADSIPL) to help expand AWS Cloud offerings. With the increasing demand for disk and network capacity, and significant global expansion of our CloudFront data centers, we are building and managing cutting-edge facilities in India. Come work with us and help shape the future of cloud technology.

As a Data Centre Operation Technician, you will be instrumental in maintaining and upgrading our data center infrastructure. Your responsibilities will include server rack installation, hardware diagnostics and repair, network issue troubleshooting, and responding to critical operational incidents.

You will serve as a key contact for both internal teams and external service partners. You'll manage trouble tickets to meet service level agreements (SLAs), acting as the first point of contact for hardware and technical challenges. This role involves participating in scheduled maintenance, change management activities, and 24/7 shift rotations, including on-call duties.

Contribute to process improvements through root cause analysis of operational issues and documentation. You will also support team meetings for metric analysis and goal achievement. The role requires physical capability, including lifting up to 18kg and working in confined or elevated spaces while adhering to strict health and safety protocols.

To excel in this role, you should possess at least two years of experience in computer hardware troubleshooting and repair, alongside a minimum of one year in computer networking. A high school diploma or equivalent is required.

While we value diverse experiences and encourage applications even if you don't meet all preferred qualifications, experience in effectively managing customer interactions during problem resolution and performing efficiently under pressure is highly regarded. We foster an inclusive culture and are committed to providing workplace accommodations for individuals with disabilities throughout the hiring process.