AWS Infrastructure Services is at the forefront of designing, planning, and operating global AWS data centers. We are the team that ensures the cloud continuously runs, supporting all the servers, storage, networking, power, and cooling equipment our customers rely on. Join a collaborative environment with diverse engineers, supply chain specialists, and security experts. You'll tackle complex challenges with thousands of variables impacting the supply chain, contributing to the highest standards of safety and security while ensuring infinite capacity at the lowest possible cost.

This role offers a unique chance to work with cutting-edge data center technology in India. As a Data Centre Operation Technician, you will play a vital part in expanding AWS Cloud offerings and managing the infrastructure that powers our services, including CloudFront. Come build and manage with the world's most customer-centric company.

As a Data Centre Operation Technician, you will be instrumental in the maintenance and upkeep of data center infrastructure. Your duties will involve server rack installation, hardware repair and troubleshooting across various components, and resolving network issues. You will respond to emergent situations to ensure operational stability and act as a primary contact for internal teams and external service partners.

You will meet SLAs by addressing assigned trouble tickets through a directed workflow, serving as the first point of contact for hardware and technical issues. This role includes on-call duties and participation in scheduled maintenance and change management activities. You will contribute to metric analysis and goal achievement discussions, and possess a thorough understanding of departmental policies, procedures, safety, and security.

Furthermore, you will contribute to documentation by performing root cause analysis for operational issues and participate in process improvement initiatives. More experienced technicians will have opportunities to mentor less experienced team members. The position involves physical tasks, including lifting and racking equipment up to 18kg, and potentially working in confined or elevated spaces while adhering to health and safety guidelines. This role requires covering 24x7 shift rotations.

For this role, a minimum of 2 years of experience in computer hardware troubleshooting and repair is required, alongside at least 1 year of computer networking experience. A high school diploma or equivalent is essential.

We are seeking individuals passionate about technology who can help us elevate AWS Cloud offerings. You should be adept at working with a diverse team, collaborating to deliver exceptional results, and embracing an inclusive culture that values bold ideas.

Amazon values diverse experiences and encourages candidates to apply even if they don't meet every preferred qualification. If your career path is unconventional or includes alternative experiences, we still want to hear from you. Our commitment to work-life harmony, an inclusive team culture fueled by curiosity and connection, and extensive mentorship and career growth resources make AWS a rewarding place to build your career.