Join AWS Infrastructure Services, the team responsible for the global cloud infrastructure's design, planning, delivery, and operation. We ensure customers have continuous access to the innovation they rely on by supporting all AWS data centers and the critical equipment within them. You will be part of a dynamic, diverse team of engineers, supply chain specialists, and security experts, collaborating to maintain the highest safety and security standards while providing immense capacity at the lowest cost.

Amazon Data Services India Private Limited (ADSIPL) is expanding its Cloud offerings and seeking skilled Data Centre Operation Technicians. With significant growth in our data centers globally and in India, we need talented individuals to help build and manage this expanding infrastructure. Come contribute to the world's most customer-centric company and work on cutting-edge technology in large-scale, high-density data centers that are reshaping cloud technology in India.

As a Data Centre Operation Technician, you will be instrumental in maintaining and upgrading data center infrastructure. Your duties include server rack installation, hardware break-fix across various components, and troubleshooting network issues. You'll also respond to emergent situations to ensure operational stability and serve as a primary point of contact for both internal teams and external service partners.

Responsibilities extend to meeting SLAs through efficient trouble ticket resolution and performing first-line hardware troubleshooting. This role involves on-call duties, participating in scheduled maintenance, and change management activities. You will contribute to metric analysis and goal achievement discussions in team meetings, possessing a strong understanding of departmental policies, procedures, safety, and security.

Additionally, you will document technical issues via root cause analysis and contribute to process improvements within the data center environment. More experienced technicians may mentor junior team members. The position requires physical capability, including lifting equipment up to 18kg, working in confined spaces, and at heights while adhering to health and safety guidelines, with a 24x7 shift rotation requirement.

To excel in this role, a minimum of 2 years of experience in computer hardware troubleshooting and repair is essential, complemented by at least 1 year of computer networking experience. A high school diploma or equivalent is required.

We value diverse experiences and encourage applications even if you don't meet every preferred qualification. If your career path is unconventional or you have alternative experiences, don't hesitate to apply. We foster an inclusive culture where bold ideas are welcomed and employees are empowered to see them through to completion.